Our Standard Returns Policy
Returning items purchased online – using our online returns service
Free UK Returns (exclusions apply – see below).
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
The following items cannot be returned:
- Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
- Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
- TOAST Gift Cards and eGift Cards are also non-refundable.
After placing an order you will receive order and delivery confirmation emails. We are no longer placing a returns label into our parcels.
Paperless options
- Scan and drop at your local InPost locker, day or night, 7 days a week
- Return using Royal Mail via your local Post Office
- Visit and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or emai
- Tick the items that you would like to return and tell us the reason.
- Choose whether you will take your parcel to your local locker for return by InPost or to your local Post Office for return by Royal Mail.
- You will then be sent a returns confirmation email containing a QR code.
- Take your repackaged items to your local InPost locker or Post Office and have the QR code on your mobile phone ready for scanning. All items from the same order should be returned in one parcel.
For returns to your local Post Office:
A pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.
Print at home option – return via your local Post Office
If you would prefer to attach a label at home, follow steps 1 to 4 above, ensuring you choose Royal Mail as your return option. Then print the pre-paid returns label provided on page 2 of your returns confirmation email and attach this to your parcel. Take your repackaged items to your local Post Office and you will then be provided with a tracking receipt.
We are no longer offering an exchange service for items. If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. You will need to pay for the new item and send the original item back to us for a refund, subject to our returns policy. Replacement garments are subject to stock availability.
During busy periods, please allow up to 10 working days for your return to be processed once it is received into our warehouse. All refunds will be made to the original method of payment. Once a refund has been issued, please allow up to 5 working days for this to appear on your account.
We cannot accept returns in person at our warehouse.
Please keep your tracking number safe so you can quote it in any necessary correspondence.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Returning items purchased online – to our shops
You may also bring the items you would like to return to your local TOAST Shop, along with your order number. A member of our shop team will be pleased to process your refund.
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
The following items cannot be returned:
- Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
- Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
- TOAST Gift Cards and eGift Cards are also non-refundable.
Returning items purchased in our shops
Full price items can be returned within 28 days of the purchase date for a refund or exchange.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable.
It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.